I was told an great saying once. "You have two ears, two eyes and just one mouth, use what you have most of more".
At the time I was young and didn't think much of it but over the years I've realised the importance of listening and looking rather than speaking. So much more can be gained by allowing others to tell you or show you what they want or need, or more importantly what they didn't want you to hear or see.
It can also be a great tool for training others and I believe when you have listened and looked the things that you should be saying are not statements or demands but questions.
By asking questions you allow others to think for themselves and find the answers, this undoubtedly makes the person you are training learn quicker and more effeciently. What it also makes them do without realising is grow their confidence, after all it was them who found the answer and made the decision, theres no need to tell them otherwise.
Become a better listener and learn to ask questions and you will grow a strong dynamic team, full of cofidence and loyalty to the comapany.
Thanks
Philip
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